Looking for help with My School Menus or the mobile app? Complete the form below and we will contact you as soon as possible.
Required fields are marked with an asterisk*
{"xsrfToken":"2c176f1e07b2594374f7576ce72dd40c7a5e571b_lout","branding":{"id":"5","key":"msmb","name":"My School Menus","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a12f32","headerLinkHoverBGColor":"#a12f32","headerBadgeColor":"#a12f32"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/47e07747-62a5-417b-8f37-0b19a5c3c4b3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3ZTA3NzQ3LTYyYTUtNDE3Yi04ZjM3LTBiMTlhNWMzYzRiMyI6WyJyZWFkIl19LCJleHAiOjE3NTE5MjA3MjgsIm5iZiI6MTc1MTkyMDEyOH0.qDU2uBEtX3iIGP73etu1U9lTmBU0igt1WZzQyeaRkBI&client=c2378162-31b5-4910-950d-1802363e2f1e&mode=fit","logoId":"47e07747-62a5-417b-8f37-0b19a5c3c4b3","isLogoAvailable":true,"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Pro Support Center","userInitialAnnouncementHeader":"Stay up to date with our status page!","userInitialAnnouncementMessageWiki":"<p>Go to our <a href=\"https://status.healthepro.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> and stay up to date with issues and maintenance notices.</p>","translations":{"en-US":{"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Pro Support Center","announcementHeader":"Stay up to date with our status page!","announcementMessage":"Go to our [Status Page|https://status.healthepro.com] and stay up to date with issues and maintenance notices.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1e915a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a010c694-70ee-49df-8901-196dc2635d85/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwMTBjNjk0LTcwZWUtNDlkZi04OTAxLTE5NmRjMjYzNWQ4NSI6WyJyZWFkIl19LCJleHAiOjE3NTE5MjA3MjgsIm5iZiI6MTc1MTkyMDEyOH0.hPos6TaCP--QxPYnn_vfB0OZu6nB0deC4QRM6RiMAz8&client=c2378162-31b5-4910-950d-1802363e2f1e&height=300&mode=fit","bannerMediaApiFileId":"a010c694-70ee-49df-8901-196dc2635d85","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1e915a","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"msmb","projectId":11419,"serviceDeskId":5,"name":"My School Menus","description":"<p>Find the help you need while you work in My School Menus.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"95","name":"Request Support","descriptionHtml":"<p>Looking for help with My School Menus or the mobile app? Complete the form below and we will contact you as soon as possible.</p>","callToAction":"Request Support","introHtml":"<p>Looking for help with My School Menus or the mobile app? Click here to get started.</p>","icon":11168,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11168","groups":[11],"key":""},{"id":"96","name":"Send Feedback","descriptionHtml":"<p>Tell us how we can do better. We're all ears!</p>","callToAction":"Send Feedback","introHtml":"<p>Tell us how we can do better. We're all ears!</p>","icon":11169,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11169","groups":[11],"key":""},{"id":"62","name":"Beta feedback","descriptionHtml":"","callToAction":"Beta feedback","introHtml":"<p>Tell us how we can do better. We're all ears!</p>","icon":11169,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11169","groups":[],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11176,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11176","groups":[],"key":""},{"id":"108","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11050,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11050","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[95,96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7401c95-75ad-3128-9f43-ac0dfe2976c5","appLinkName":"System Confluence","appLinkUrl":"https://healthepro.atlassian.net/wiki","spaceKey":"MSMB","spaceName":"My School Menus Knowledge Base","spaceUrl":"https://healthepro.atlassian.net/wiki/spaces/MSMB","isServer":false},"labels":[],"projectKey":"MSMS","serviceDeskId":5,"kbLinkDomainURLs":["https://healthepro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSMS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTQxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTE5MjEzMjgsIm5iZiI6MTc1MTkyMDEyOH0.00JQe6VAjOqqKHDv3Fb07ZyLfw0DTYp54OQdWjcWbS8","targetCollection":"upload-project-11419","endpointUrl":"https://api.media.atlassian.com","clientId":"c2378162-31b5-4910-950d-1802363e2f1e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1270620f-9179-49ef-bd41-ed456287aaa8","name":"Foundations","description":"Learn how to access and navigate My School Menus as well as perform basic functions within the software.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/1270620f-9179-49ef-bd41-ed456287aaa8","lastUpdated":"1688146395379","createdAt":"1688146137620"},{"id":"d29e69bd-4b6f-4eab-9f39-82654e8f6b50","name":"Menus","description":"Learn how to work within the Menus section of My School Menus. Includes editing menu content and publishing.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/d29e69bd-4b6f-4eab-9f39-82654e8f6b50","lastUpdated":"1738596256624","createdAt":"1688146150897"},{"id":"8a60ff13-a163-45ee-b87a-a14a07a374f6","name":"Themes","description":"Learn how to work within the Organization section of My School Menus. Includes settings that will apply to all sites and menus.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/8a60ff13-a163-45ee-b87a-a14a07a374f6","lastUpdated":"1737315413683","createdAt":"1688146157574"},{"id":"61480a70-b99d-4c5f-8033-7c9baba47fd8","name":"Sites","description":"Learn how to work within the Sites section of My School Menus. Includes customizing settings for each school, if desired.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/61480a70-b99d-4c5f-8033-7c9baba47fd8","lastUpdated":"1688146648320","createdAt":"1688146163784"},{"id":"9e15e799-db2b-49c6-8442-a889d388f416","name":"Sidebars","description":"Learn how to work within the Sidebars section of My School Menus. Includes adding, editing, and deleting sidebars.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/9e15e799-db2b-49c6-8442-a889d388f416","lastUpdated":"1688146761037","createdAt":"1688146169277"},{"id":"d7ce17ec-2e19-4305-ab94-87f372a0ea27","name":"Media","description":"Learn how to work within the Media section of My School Menus. Includes adding, editing, and deleting media.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/d7ce17ec-2e19-4305-ab94-87f372a0ea27","lastUpdated":"1688146784328","createdAt":"1688146173894"},{"id":"6db3ade8-ec6f-484e-afef-20ad82be88c2","name":"Prices","description":"Learn how to work within the Pricing section of My School Menus. Includes adding, editing, and deleting meal prices.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/6db3ade8-ec6f-484e-afef-20ad82be88c2","lastUpdated":"1688146821249","createdAt":"1688146179668"},{"id":"406376fe-861d-4a03-8944-21bd3e6f742c","name":"Public Menus","description":"Learn how to work within the Public Menus section of My School Menus. Includes viewing the menus and using the tools available to your customers.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/406376fe-861d-4a03-8944-21bd3e6f742c","lastUpdated":"1688146889525","createdAt":"1688146186029"},{"id":"19156f06-e653-433a-908e-38078b8784b4","name":"Mobile App","description":"Learn how to use the My School Menus Mobile App (if purchased)","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/19156f06-e653-433a-908e-38078b8784b4","lastUpdated":"1688146916544","createdAt":"1688146191960"},{"id":"76859749-2437-4dfc-99d5-9fd21d8b4993","name":"Troubleshooting","description":"Learn how to troubleshoot any problems you may have in My School Menus. Includes frequently asked questions.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/76859749-2437-4dfc-99d5-9fd21d8b4993","lastUpdated":"1688146957710","createdAt":"1688146197802"},{"id":"e947c6e3-f777-408e-8b05-3f554ea3bcb3","name":"Support","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/5/topic/e947c6e3-f777-408e-8b05-3f554ea3bcb3","lastUpdated":"1746470060451","createdAt":"1688146203846"}]}},"reqCreate":{"id":95,"projectId":11419,"issueType":{"id":"10401","name":"Support"},"form":{"name":"Request Support","descriptionHtml":"<p>Looking for help with My School Menus or the mobile app? Complete the form below and we will contact you as soon as possible.</p>","callToAction":"Request Support","intro":"<p>Looking for help with My School Menus or the mobile app? Click here to get started.</p>","instructions":"<p>Looking for help with My School Menus or the mobile app? Complete the form below and we will contact you as soon as possible.</p>","icon":11168,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11168","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10315","fieldConfigId":"11724","label":"Your district, company, or organization's name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10316","fieldConfigId":"11725","label":"Your Health-e Meal Planner username","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10311","fieldConfigId":"11720","label":"Issue location","description":"Select where you are experiencing this issue.","descriptionHtml":"<p>Select where you are experiencing this issue.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10112","label":"Website","selected":false,"children":[]},{"value":"10113","label":"iOS Mobile App","selected":false,"children":[]},{"value":"10114","label":"Android Mobile App","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help you?","description":"Be as specific and brief as you can. (i.e. \"My menu isn't showing after regenerating.\")","descriptionHtml":"<p>Be as specific and brief as you can. (i.e. \"My menu isn't showing after regenerating.\")</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Give us more detail","description":"Be as detailed as you can. Provide links if possible to where you are seeing the issue.","descriptionHtml":"<p>Be as detailed as you can. Provide links if possible to where you are seeing the issue.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots","description":"Screenshots are invaluable. Please attach any you have here.","descriptionHtml":"<p>Screenshots are invaluable. Please attach any you have here.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/95","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/95","calendarParams":{"firstDay":0,"date":"2025-07-07T13:28:48-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7401c95-75ad-3128-9f43-ac0dfe2976c5","appLinkName":"System Confluence","appLinkUrl":"https://healthepro.atlassian.net/wiki","spaceKey":"MSMB","spaceName":"My School Menus Knowledge Base","spaceUrl":"https://healthepro.atlassian.net/wiki/spaces/MSMB","isServer":false},"labels":[],"projectKey":"MSMS","serviceDeskId":5,"kbLinkDomainURLs":["https://healthepro.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTQxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTE5MjEzMjgsIm5iZiI6MTc1MTkyMDEyOH0.00JQe6VAjOqqKHDv3Fb07ZyLfw0DTYp54OQdWjcWbS8","targetCollection":"upload-project-11419","endpointUrl":"https://api.media.atlassian.com","clientId":"c2378162-31b5-4910-950d-1802363e2f1e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}