Health-e Pro Support Center
  1. Health-e Pro Support Center
  2. Account Support

Upgrade Package

Complete this form to upgrade your package. If you're unsure what package you want, select Speak to a Sales Representative.

Required fields are marked with an asterisk*

Select School District or Company, then select the package you would like to upgrade to.

Ask any questions about the selected package here.

Powered by Jira Service Management
{"xsrfToken":"3c2c6ee67fdf8693f679607fb97f92808220bfe7_lout","branding":{"id":"14","key":"as","name":"Account Support","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1d4020","headerLinkHoverBGColor":"#1d4020","headerBadgeColor":"#1d4020"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/47e07747-62a5-417b-8f37-0b19a5c3c4b3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3ZTA3NzQ3LTYyYTUtNDE3Yi04ZjM3LTBiMTlhNWMzYzRiMyI6WyJyZWFkIl19LCJleHAiOjE3NTE5MjAxNDEsIm5iZiI6MTc1MTkxOTU0MX0.smlIDAynT0R3Bn7yq3_aRQcXLRGMl21Zp7UfLQTJ5Ks&client=c2378162-31b5-4910-950d-1802363e2f1e&mode=fit","logoId":"47e07747-62a5-417b-8f37-0b19a5c3c4b3","isLogoAvailable":true,"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Pro Support Center","userInitialAnnouncementHeader":"Stay up to date with our status page!","userInitialAnnouncementMessageWiki":"<p>Go to our <a href=\"https://status.healthepro.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> and stay up to date with issues and maintenance notices.</p>","translations":{"en-US":{"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Pro Support Center","announcementHeader":"Stay up to date with our status page!","announcementMessage":"Go to our [Status Page|https://status.healthepro.com] and stay up to date with issues and maintenance notices.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1e915a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a010c694-70ee-49df-8901-196dc2635d85/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwMTBjNjk0LTcwZWUtNDlkZi04OTAxLTE5NmRjMjYzNWQ4NSI6WyJyZWFkIl19LCJleHAiOjE3NTE5MjAxNDEsIm5iZiI6MTc1MTkxOTU0MX0.XGwu2REU0lT2Lsb5W7vzrxqQ-5CBMWv0_DCSIdmtXsk&client=c2378162-31b5-4910-950d-1802363e2f1e&height=300&mode=fit","bannerMediaApiFileId":"a010c694-70ee-49df-8901-196dc2635d85","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1e915a","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"14","key":"as","projectId":11436,"serviceDeskId":14,"name":"Account Support","description":"<p>Start here to make updates to your account.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"176","name":"Add Site","descriptionHtml":"","callToAction":"Add Site","introHtml":"<p>Add new sites to your account.</p>","icon":11157,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11157","groups":[31],"key":""},{"id":"168","name":"Cancellations","descriptionHtml":"<p>We're sad to see you go! Completing this form will cancel your account effective on your contract end date.</p>","callToAction":"Cancellations","introHtml":"<p>We're sad to see you go! If you need to cancel, start here.</p>","icon":11148,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","groups":[33],"key":""},{"id":"167","name":"Payments","descriptionHtml":"","callToAction":"Payments","introHtml":"<p>Have a question about payments? Send those over right here.</p>","icon":11149,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11149","groups":[33],"key":""},{"id":"172","name":"Purchase Products","descriptionHtml":"","callToAction":"Purchase Products","introHtml":"<p>Need digital menu boards or a nutrition website? Get started here.</p>","icon":11151,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11151","groups":[31],"key":""},{"id":"178","name":"Purchase Services","descriptionHtml":"","callToAction":"Purchase Services","introHtml":"<p>Need our Services team to step in? You've come to the right place.</p>","icon":11152,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11152","groups":[31],"key":""},{"id":"161","name":"Remove Site","descriptionHtml":"","callToAction":"Remove Site","introHtml":"<p>Remove sites from your account.</p>","icon":11158,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[31],"key":""},{"id":"171","name":"Upgrade Package","descriptionHtml":"<p>Complete this form to upgrade your package. If you're unsure what package you want, select Speak to a Sales Representative.</p>","callToAction":"Upgrade Package","introHtml":"<p>Upgrade your Health-e Meal Planner Package and leverage the software to meet your menu planning needs.</p>","icon":11150,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11150","groups":[31],"key":""},{"id":"165","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"<p>Requests sent in to the support email directly instead of using the portal.</p>","icon":11155,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11155","groups":[],"key":""},{"id":"164","name":"Live Chat","descriptionHtml":"","callToAction":"Live Chat","introHtml":"<p>Live chats from Olark are sent to Jira Service Desk.</p>","icon":11154,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Account Management"},{"id":33,"name":"Account Status"}],"orderMapping":{"31":[176,161,171,172,178],"33":[167,168]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE5MjA3NDEsIm5iZiI6MTc1MTkxOTU0MX0.akQvuMXCC4GibAvxVXpLF7xB6lL7wpi7YJNwrnp5bqE","targetCollection":"upload-project-11436","endpointUrl":"https://api.media.atlassian.com","clientId":"c2378162-31b5-4910-950d-1802363e2f1e","tokenDurationInMins":20}},"reqCreate":{"id":171,"projectId":11436,"issueType":{"id":"10403","name":"Account Management"},"form":{"name":"Upgrade Package","descriptionHtml":"<p>Complete this form to upgrade your package. If you're unsure what package you want, select Speak to a Sales Representative.</p>","callToAction":"Upgrade Package","intro":"<p>Upgrade your Health-e Meal Planner Package and leverage the software to meet your menu planning needs.</p>","instructions":"<p>Complete this form to upgrade your package. If you're unsure what package you want, select Speak to a Sales Representative.</p>","icon":11150,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11150","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10315","fieldConfigId":"11724","label":"Your district, company, or organization's name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Upgrade Package Request"]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10324","fieldConfigId":"11733","label":"Select your package","description":"Select School District or Company, then select the package you would like to upgrade to.","descriptionHtml":"<p>Select School District or Company, then select the package you would like to upgrade to.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10134","label":"School District","selected":false,"children":[{"value":"10136","label":"Essentials","selected":false,"children":[]},{"value":"10137","label":"Deluxe Production","selected":false,"children":[]},{"value":"10138","label":"Deluxe Communication","selected":false,"children":[]},{"value":"10139","label":"Premium","selected":false,"children":[]},{"value":"10143","label":"Speak to a Sales Representative","selected":false,"children":[]}]},{"value":"10135","label":"Company or Organization","selected":false,"children":[{"value":"10140","label":"Catering Publishing","selected":false,"children":[]},{"value":"10141","label":"Commercial Professional","selected":false,"children":[]},{"value":"10142","label":"Commercial Enterprise","selected":false,"children":[]},{"value":"10144","label":"Speak to a Sales Representative","selected":false,"children":[]}]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Questions / Comments","description":"Ask any questions about the selected package here.","descriptionHtml":"<p>Ask any questions about the selected package here.</p>","required":false,"displayed":true,"presetValues":["Upgrade package request. Notify the sales team."],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/171","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/171","calendarParams":{"firstDay":0,"date":"2025-07-07T13:19:01-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE5MjA3NDEsIm5iZiI6MTc1MTkxOTU0MX0.akQvuMXCC4GibAvxVXpLF7xB6lL7wpi7YJNwrnp5bqE","targetCollection":"upload-project-11436","endpointUrl":"https://api.media.atlassian.com","clientId":"c2378162-31b5-4910-950d-1802363e2f1e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=healthepro","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3c2c6ee67fdf8693f679607fb97f92808220bfe7_lout","baseUrl":"https://healthepro.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://healthepro.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c2378162-31b5-4910-950d-1802363e2f1e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"df18efe9d98e4c2e87a10b2d0d86ec9a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}