{"xsrfToken":"47f64215d32bdb47ad1428fb09500eba4f8b0780_lout","branding":{"id":"12","key":"hpmps","name":"Health-e Pro Menu Planning","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#157046","headerLinkHoverBGColor":"#157046","headerBadgeColor":"#157046"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/47e07747-62a5-417b-8f37-0b19a5c3c4b3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3ZTA3NzQ3LTYyYTUtNDE3Yi04ZjM3LTBiMTlhNWMzYzRiMyI6WyJyZWFkIl19LCJleHAiOjE3NDE4ODg5NzksIm5iZiI6MTc0MTg4ODM3OX0.tnE8D0fKLWlHqUhT6LWcuTF00Hd-aZAJTWmsMLx1rkc&client=c2378162-31b5-4910-950d-1802363e2f1e&mode=fit","logoId":"47e07747-62a5-417b-8f37-0b19a5c3c4b3","isLogoAvailable":true,"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Pro Support Center","userInitialAnnouncementHeader":"Stay up to date with our status page!","userInitialAnnouncementMessageWiki":"<p>Go to our <a href=\"https://status.healthepro.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> and stay up to date with issues and maintenance notices.</p>","translations":{"en-US":{"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Pro Support Center","announcementHeader":"Stay up to date with our status page!","announcementMessage":"Go to our [Status Page|https://status.healthepro.com] and stay up to date with issues and maintenance notices.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1e915a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a010c694-70ee-49df-8901-196dc2635d85/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwMTBjNjk0LTcwZWUtNDlkZi04OTAxLTE5NmRjMjYzNWQ4NSI6WyJyZWFkIl19LCJleHAiOjE3NDE4ODg5NzksIm5iZiI6MTc0MTg4ODM3OX0.hf37vrj8FogS_GVCQjf13JgLWKGGYdTv-rvR3W3zRx4&client=c2378162-31b5-4910-950d-1802363e2f1e&height=300&mode=fit","bannerMediaApiFileId":"a010c694-70ee-49df-8901-196dc2635d85","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"hpmps","projectId":11432,"serviceDeskId":12,"name":"Health-e Pro Menu Planning","description":"<p>Find support for Menu Planning from Ingredient entry to Production.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"139","name":"Health-e Pro Menu Planning","descriptionHtml":"<p>Complete the fields below to open a support request for Health-e Pro Menu Planning. To submit a new feature request, visit the <a href=\"https://healthepro.atlassian.net/servicedesk/customer/portals/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">main support center page</a> and select <a href=\"https://healthepro.atlassian.net/servicedesk/customer/portal/8\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Feedback & Ideas</a>.</p>","callToAction":"Health-e Pro Menu Planning","introHtml":"<p>Need some help with Health-e Pro Menu Planning? Create a support ticket and we'll help you as soon as possible.</p>","icon":11232,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[38],"key":""},{"id":"124","name":"Send Feedback","descriptionHtml":"","callToAction":"Send Feedback","introHtml":"<p>Tell us how we can do better. We're all ears!</p>","icon":11144,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11144","groups":[38],"key":""},{"id":"123","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"<p>Requests sent in to the support email directly instead of using the portal.</p>","icon":11155,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11155","groups":[],"key":""},{"id":"122","name":"Live Chat","descriptionHtml":"","callToAction":"Live Chat","introHtml":"<p>Live chats from Olark are sent to Jira Service Desk.</p>","icon":11154,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[],"key":""},{"id":"138","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11050,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11050","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[139,124]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7401c95-75ad-3128-9f43-ac0dfe2976c5","appLinkName":"System Confluence","appLinkUrl":"https://healthepro.atlassian.net/wiki","spaceKey":"HPMPKB","spaceName":"Health-e Pro Meal Planner Knowledge Base","spaceUrl":"https://healthepro.atlassian.net/wiki/spaces/HPMPKB","isServer":false},"labels":[],"projectKey":"HPMPS","serviceDeskId":12,"kbLinkDomainURLs":["https://healthepro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HPMPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4ODk1NzksIm5iZiI6MTc0MTg4ODM3OX0.e2NZQqk8d0iJvp14XVaYIXPfXfvLsAkPkfcDaUQk0WY","targetCollection":"upload-project-11432","endpointUrl":"https://api.media.atlassian.com","clientId":"c2378162-31b5-4910-950d-1802363e2f1e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1e3d97e8-43d9-45e8-ad25-b78a7edf4e1c","name":"Foundations","description":"Learn how to access and navigate Health-e Pro Menu Planning as well as perform basic functions within the software.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/1e3d97e8-43d9-45e8-ad25-b78a7edf4e1c","lastUpdated":"1665083305460","createdAt":"1665064992763"},{"id":"083391cc-fd33-47c2-b30f-38827d75590c","name":"Settings","description":"Learn how to manage administrative details within the Settings section of Health-e Pro Menu Planning. ","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/083391cc-fd33-47c2-b30f-38827d75590c","lastUpdated":"1728491394744","createdAt":"1665065321756"},{"id":"95a7a84c-952d-4df1-b86b-7465494caa2f","name":"Recipes","description":"Learn how to work within the Recipes section of Health-e Pro Menu Planning.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/95a7a84c-952d-4df1-b86b-7465494caa2f","lastUpdated":"1728491416993","createdAt":"1665065421759"},{"id":"d883b3fa-cd7a-4b51-9e5f-c6be86e0f580","name":"Ingredients","description":"Learn how to work within the Ingredients section of Health-e Pro Menu Planning. ","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/d883b3fa-cd7a-4b51-9e5f-c6be86e0f580","lastUpdated":"1741702331042","createdAt":"1665065385233"},{"id":"6dfad5aa-2a4f-458b-a407-962f11023a04","name":"Menus","description":"Learn how to work within the Menus section of Health-e Pro Menu Planning. Includes working with menus and menu planning.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/6dfad5aa-2a4f-458b-a407-962f11023a04","lastUpdated":"1732645259027","createdAt":"1665065431797"},{"id":"67432387-c769-4411-8874-4f3e0c828161","name":"Production","description":"Learn how to work within the Production section of Health-e Pro Menu Planning.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/67432387-c769-4411-8874-4f3e0c828161","lastUpdated":"1741727180431","createdAt":"1665065477395"},{"id":"4fd6fe67-3a01-4739-b1f6-8e1f1b3e0081","name":"Managing Your Business","description":"Learn about the reports and features available within Health-e Pro Menu Planning to help manage your business. ","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/4fd6fe67-3a01-4739-b1f6-8e1f1b3e0081","lastUpdated":"1728491526582","createdAt":"1665065549870"},{"id":"081ed4dc-13ef-444a-abc3-c16dc8fc7b78","name":"Central Kitchens","description":"Learn how to use the Central Kitchen functionality in Health-e Pro Menu Planning.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/081ed4dc-13ef-444a-abc3-c16dc8fc7b78","lastUpdated":"1728491544016","createdAt":"1665065581729"},{"id":"533de4f4-30a7-4942-b094-32806acdf204","name":"Multi-Client Organizations","description":"Learn how to manage a multi-organization account in Health-e Pro Menu Planning.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/533de4f4-30a7-4942-b094-32806acdf204","lastUpdated":"1711552531281","createdAt":"1665065593856"},{"id":"f7f56e90-18de-41e0-92c1-892af80f16d7","name":"Technology Tips","description":"Learn about technology tips that will help the software work as expected. ","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/f7f56e90-18de-41e0-92c1-892af80f16d7","lastUpdated":"1728491563877","createdAt":"1665065656850"},{"id":"a1ee4a98-d3b9-4b15-86b7-f40d61c51185","name":"V3 General","description":"Learn more about the exciting software updates.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/a1ee4a98-d3b9-4b15-86b7-f40d61c51185","lastUpdated":"1737310737882","createdAt":"1668553419494"},{"id":"02679851-f18e-4794-9e98-16eb9a78f191","name":"Live Support & Resources","description":"Whether you prefer training videos, support articles or live support, our Customer Success team has you covered.","categoryUrl":"https://healthepro.atlassian.net/servicedesk/customer/portal/12/topic/02679851-f18e-4794-9e98-16eb9a78f191","lastUpdated":"1737047772202","createdAt":"1674859082057"}]}},"reqCreate":{"id":139,"projectId":11432,"form":{"name":"Health-e Pro Menu Planning","descriptionHtml":"<p>Complete the fields below to open a support request for Health-e Pro Menu Planning. To submit a new feature request, visit the <a href=\"https://healthepro.atlassian.net/servicedesk/customer/portals/\" class=\"external-link\" rel=\"nofollow noreferrer\">main support center page</a> and select <a href=\"https://healthepro.atlassian.net/servicedesk/customer/portal/8\" class=\"external-link\" rel=\"nofollow noreferrer\">Feedback & Ideas</a>.</p>","callToAction":"Health-e Pro Menu Planning","intro":"<p>Need some help with Health-e Pro Menu Planning? Create a support ticket and we'll help you as soon as possible.</p>","instructions":"<p>Complete the fields below to open a support request for Health-e Pro Menu Planning. To submit a new feature request, visit the <a href=\"https://healthepro.atlassian.net/servicedesk/customer/portals/\" class=\"external-link\" rel=\"nofollow noreferrer\">main support center page</a> and select <a href=\"https://healthepro.atlassian.net/servicedesk/customer/portal/8\" class=\"external-link\" rel=\"nofollow noreferrer\">Feedback & Ideas</a>.</p>","icon":11232,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10315","fieldConfigId":"11724","label":"Your organization's name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10316","fieldConfigId":"11725","label":"Your Menu Planning username","description":"This is your email address to log in to Menu Planning.","descriptionHtml":"<p>This is your email address to log in to Menu Planning.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10310","fieldConfigId":"11719","label":"Section you are working in","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10157","label":"Login","selected":false,"children":[]},{"value":"10187","label":"Dashboard","selected":false,"children":[]},{"value":"10102","label":"Vendors","selected":false,"children":[]},{"value":"10103","label":"Ingredients","selected":false,"children":[]},{"value":"10104","label":"Recipes","selected":false,"children":[]},{"value":"10105","label":"Menus","selected":false,"children":[]},{"value":"10106","label":"Production","selected":false,"children":[]},{"value":"10108","label":"Reports","selected":false,"children":[]},{"value":"10189","label":"Clients (MCO only)","selected":false,"children":[]},{"value":"10188","label":"Settings","selected":false,"children":[]},{"value":"10111","label":"User Management","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help you?","description":"Be as specific and brief as you can. (i.e. \"I can't see my production record.\")","descriptionHtml":"<p>Be as specific and brief as you can. (i.e. \"I can't see my production record.\")</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Give us more detail","description":"Include details such as titles, names, ingredient/recipe numbers, etc. Links are helpful as well.","descriptionHtml":"<p>Include details such as titles, names, ingredient/recipe numbers, etc. Links are helpful as well.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots","description":"Screenshots are invaluable. Please attach any you have here.","descriptionHtml":"<p>Screenshots are invaluable. Please attach any you have here.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/139","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/139","calendarParams":{"firstDay":0,"date":"2025-03-13T10:52:59-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7401c95-75ad-3128-9f43-ac0dfe2976c5","appLinkName":"System Confluence","appLinkUrl":"https://healthepro.atlassian.net/wiki","spaceKey":"HPMPKB","spaceName":"Health-e Pro Meal Planner Knowledge Base","spaceUrl":"https://healthepro.atlassian.net/wiki/spaces/HPMPKB","isServer":false},"labels":[],"projectKey":"HPMPS","serviceDeskId":12,"kbLinkDomainURLs":["https://healthepro.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4ODk1NzksIm5iZiI6MTc0MTg4ODM3OX0.e2NZQqk8d0iJvp14XVaYIXPfXfvLsAkPkfcDaUQk0WY","targetCollection":"upload-project-11432","endpointUrl":"https://api.media.atlassian.com","clientId":"c2378162-31b5-4910-950d-1802363e2f1e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}