Jira Service Management

{"xsrfToken":"B51R-RV1B-1TA0-UWTW_abcda0af7997f98297742197984b9a3adbf45875_lout","branding":{"id":"1","key":"hhd","name":"Health-e Meal Planner","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#014726","headerLinkHoverBGColor":"#014726","headerBadgeColor":"#014726"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3bf0d711-c5e8-4391-8558-b0481c1bf146/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiZjBkNzExLWM1ZTgtNDM5MS04NTU4LWIwNDgxYzFiZjE0NiI6WyJyZWFkIl19LCJleHAiOjE2ODAzMzMwMTgsIm5iZiI6MTY4MDMzMjQxOH0.XkvMJ07YddaN1bV02TREgmIMXbj3Pzdbhmbu15DFPxg&client=c2378162-31b5-4910-950d-1802363e2f1e&mode=fit","logoId":"3bf0d711-c5e8-4391-8558-b0481c1bf146","isLogoAvailable":true,"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Help Desk","userInitialAnnouncementHeader":"Stay up to date with our status page!","userInitialAnnouncementMessageWiki":"Go to our <a href=\"https://status.healthepro.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status Page</a> and stay up to date with issues and maintenance notices.","translations":{"en-US":{"helpCenterTitle":"Support Center","sharedPortalName":"Health-e Help Desk","announcementHeader":"Stay up to date with our status page!","announcementMessage":"Go to our [Status Page|https://status.healthepro.com] and stay up to date with issues and maintenance notices.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#016938","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a010c694-70ee-49df-8901-196dc2635d85/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjM3ODE2Mi0zMWI1LTQ5MTAtOTUwZC0xODAyMzYzZTJmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwMTBjNjk0LTcwZWUtNDlkZi04OTAxLTE5NmRjMjYzNWQ4NSI6WyJyZWFkIl19LCJleHAiOjE2ODAzMzMwMTgsIm5iZiI6MTY4MDMzMjQxOH0.UGudNXeipWGaUeQj0t8kvvrkwAR3B8lzDJZ3PYaBA4A&client=c2378162-31b5-4910-950d-1802363e2f1e&height=300&mode=fit","bannerMediaApiFileId":"a010c694-70ee-49df-8901-196dc2635d85","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hhd","projectId":11405,"serviceDeskId":1,"name":"Health-e Meal Planner","description":"Find support for the Health-e Meal Planner from ingredient entry to production.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"22","name":"Request Support","descriptionHtml":"Complete the fields below to open a support request for Health-e Meal Planner.","callToAction":"Request Support","introHtml":"Need some help with Health-e Meal Planner? Submit a ticket here and we'll help you as soon as possible.","icon":11137,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11137","groups":[4],"key":""},{"id":"32","name":"Send Feedback","descriptionHtml":"","callToAction":"Send Feedback","introHtml":"Tell us how we can do better. We're all ears!","icon":11144,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11144","groups":[4],"key":""},{"id":"36","name":"Add Site","descriptionHtml":"","callToAction":"Add Site","introHtml":"Add new sites to your account.","icon":11157,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11157","groups":[],"key":""},{"id":"41","name":"Cancellations","descriptionHtml":"We're sad to see you go! Completing this form will cancel your account effective on your contract end date.","callToAction":"Cancellations","introHtml":"We're sad to see you go! If you need to cancel, start here.","icon":11148,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","groups":[],"key":""},{"id":"43","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"Requests sent in to the support email directly instead of using the portal.","icon":11155,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11155","groups":[],"key":""},{"id":"4","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11040,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11040","groups":[],"key":""},{"id":"24","name":"Health-e Living","descriptionHtml":"","callToAction":"Health-e Living","introHtml":"Send us your questions about Health-e Living and we will be happy to assist you.","icon":11134,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11134","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11057,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11057","groups":[],"key":""},{"id":"42","name":"Live Chat","descriptionHtml":"","callToAction":"Live Chat","introHtml":"Live chats from Olark are sent to Jira Service Desk.","icon":11154,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[],"key":""},{"id":"30","name":"My School Menu Boards","descriptionHtml":"","callToAction":"My School Menu Boards","introHtml":"Difficulties with the menu board software? Get your answers right here.","icon":11138,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11138","groups":[],"key":""},{"id":"23","name":"My School Menus","descriptionHtml":"","callToAction":"My School Menus","introHtml":"Having trouble with the website or mobile app? Start your request here.","icon":11133,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[],"key":""},{"id":"39","name":"Payments","descriptionHtml":"","callToAction":"Payments","introHtml":"Have a question about payments? Send those over right here.","icon":11149,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11149","groups":[],"key":""},{"id":"37","name":"Purchase Products","descriptionHtml":"","callToAction":"Purchase Products","introHtml":"Need digital menu boards or a nutrition website? Get started here.","icon":11151,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11151","groups":[],"key":""},{"id":"33","name":"Purchase Services","descriptionHtml":"","callToAction":"Purchase Services","introHtml":"Need our Services team to step in? You've come to the right place.","icon":11152,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11152","groups":[],"key":""},{"id":"45","name":"Remove Site","descriptionHtml":"","callToAction":"Remove Site","introHtml":"Remove sites from your account.","icon":11158,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11050,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11050","groups":[],"key":""},{"id":"44","name":"Schedule Archive","descriptionHtml":"Schedule your archive by selecting the preferred date range.","callToAction":"Schedule Archive","introHtml":"Schedule your 2018-19 data to be archived here.","icon":11156,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11156","groups":[],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"We love to build new ideas in to our software. Send us your new idea here.","icon":11142,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11142","groups":[],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a something in the software that can be improved? Tell us here.","icon":11145,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11145","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Having trouble with one of our products? Select this option for technical assistance.","icon":11046,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11046","groups":[],"key":""},{"id":"34","name":"Upgrade Package","descriptionHtml":"Complete this form to upgrade your package. If you're unsure what package you want, select Speak to a Sales Representative.","callToAction":"Upgrade Package","introHtml":"Upgrade your Health-e Meal Planner Package and leverage the software to meet your menu planning needs.","icon":11150,"iconUrl":"https://healthepro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11150","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"9":[39,41],"4":[22,32],"6":[34,37,33,36,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7401c95-75ad-3128-9f43-ac0dfe2976c5","appLinkName":"System Confluence","spaceKey":"HHD","spaceName":"Health-e Help Desk","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":588284074,"title":"What are the recommended browsers?","url":"https://healthepro.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/588284074","space":{"key":"HHD","name":"Health-e Help Desk","id":542605314},"serviceDeskIds":[1],"appLinkId":"f7401c95-75ad-3128-9f43-ac0dfe2976c5","idInString":"588284074","projects":[{"projectId":11405,"serviceDeskId":1,"portalId":1}]}}